Refund Policy
Last updated: May 2025
Overview
This Refund Policy applies to all course purchases made on the Topnotch Tech E-Learning platform. We want you to feel confident investing in a course, and this policy explains when a refund is available.
Eligibility for Refunds
You are eligible for a full refund if your request meets all of the following conditions:
- The request is made within 7 days of the original purchase date.
- You have completed less than 20% of the course content.
- The course was purchased directly through our platform.
How to Request a Refund
To request a refund, email us at info@topnotchtech.com with your order details and the reason for your request. We will review your request and respond within 3 business days.
Non-Refundable Situations
Refunds will not be issued in the following situations:
- The request is made more than 7 days after purchase.
- More than 20% of the course has been completed.
- A certificate of completion has already been issued for the course.
- The course was offered as part of a free promotion or bundle.
Processing Time
Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank or card provider.
Contact Us
If you have questions about this Refund Policy, please reach out to us:
- Email: info@topnotchtech.com
- Phone: +234 801 123 4567